EXCHANGE POLICIES:

In the following document we will inform you about how the processing of exchanges and returns will be for purchases made on the website www.limonni.co.

CHANGE PROCESS:

Exchanges or returns are not handled because our products are categorized within the segment of “supply of goods made to the consumer's specifications or clearly personalized”, because these products are manufactured based on requirements for measurements, colors and sizes. of our clients, these are not inventoried and are manufactured specifically for the buyer, so the buyer must clearly communicate their needs and expectations according to the product since after delivery of the same, no changes, returns or withdrawal process will be made except in the following cases:

• Factory damage: These must be reported within a period of no more than 5 calendar days after receiving the product at home. During this time, the customer may verify the product and notify any factory damage that the product may present, in this case of change, a new product will be sent for exchange, shipping costs will be covered by the company.

RETRACT PROCESS:

Here you can find all the details about the withdrawal process , you must remember that our products are made based on personalized requirements such as sizes, colors, so our products are categorized as “supply of goods made according to the consumer's specifications or clearly personalized ”, which is why they are within the exceptions of the withdrawal processes.

EXCHANGE PROCESS:

Customers who wish to exchange their product already received for another due to personal choice may use the exchange service which, by paying an administrative cost that can range from $39,900 to $69,900, will allow the customer to exchange their product already received for another including in this administrative charge that will be communicated for each particular case by a sales advisor, said cost includes all expenses associated with the process.

EXCHANGE PROCEDURE FOR FACTORY DEFAULT OR EXCHANGE:

• You must enter the filing form and register your request Form
• Once the request has been filed, it will be responded to within a period of no more than 2 business days after filing. The response to it will be made in your preference via email. Email is enabled. comercial@limonni.co so that clients who do not receive their response can request it after this established time.